Three Basic Models:
There are three basic conflict resolution models which can be used successfully in isolation, or they can be combined to create a model specific to a school:
1. In-class Model
A self-contained classroom where conflict resolution strategies are used. They are not used throughout the school because the school has not "bought" into it.
2. School-wide Model
The complete school addresses conflicts via conflict resolution strategies. Teachers in halls/etc. can approach any student conflict and will be able to interact using conflict resolution strategies because all students know how the system operates. Parents are often involved as well.
3. Community-wide Model
Students are taught concepts such as due process, the rights and responsibilities of individuals, how problems are resolved in courts, etc. Parents are highly involved, as are other community members.
Which model to use depends upon local needs. If most of the staff is in agreement but the community is not, then it is wise to start with a school-wide model. If the staff is not supportive, then start with the in-class model.
Three Basic Conflict Styles:
Practicing Conflict Resolution Strategies
As with teaching anything, students and teachers must be taught:
Person #1: TELL YOUR SIDE of the story
Person #2: LISTEN ACTIVELY
STEP #2: REPEAT STEP #1 with roles reversed
STEP #3: Mediator CLARIFIES the CONFLICT
STEP #4: Everyone expresses FEELINGS (take turns)
STEP #5: How can we SOLVE this problem?
STEP #6: Select a WIN/WIN solution
STEP #7: Agree on FOLLOW-UP
STEP #8: Principal does CLOSURE